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Policies Warranty T&C’s

Return Policies, Terms & Conditions, and Warranty Information

We value your satisfaction and want to ensure you have a clear understanding of our policies. Please note that we have separate guidelines for retail purchases and landscaping services. Be sure to follow the appropriate links below for detailed information specific to your needs.

Retail Plant Warranty / Guarantee

At Hewitt Garden and Design Center, we strive to ensure customer satisfaction with every purchase.  We understand that from time to time there may be an issue that arises. Please note the following key points
regarding our warranty policy:

  1. Live Goods: There is no warranty on live goods once they leave our property. Due to the fact that it is a living item, care becomes the homeowner’s responsibility upon purchase.  Please make sure you understand how to transport, plant and care for your new item prior to checking out.
  2. Plant Health and Authenticity: We guarantee that the plants you purchase are in good health and true to name at the time of sale.  If you feel that there is an issue or question about health of a purchase, please contact us immediately.
  3. Installation Services: If we are responsible for installing the plant material, we guarantee correct installation to help ensure plant health and longevity.

For detailed terms and conditions, please refer to the full warranty policy document available in PDF format.

Retail Return Policy

We want you to be pleased with your purchase at Hewitt Garden and Design Center. Please review the key aspects of our return policy:

  1. Living Goods: All sales are final and non-returnable once living goods leave the lot.
  2. Non-Living Items: Eligible for return within 3 days of purchase with a receipt.
  3. Install/Delivery Cancellation: Cancelations after 3 days from the purchase date incur a 25% restocking fee on plant materials.
  4. Special Orders: No returns or store credit on special order items.

For comprehensive details, please refer to the full return policy in the PDF document provided below.

Landscape Services

Let us know what landscape services are for you

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